Our products are handcrafted in small batches using thoughtfully selected ingredients. Each formula is created to moisturise, nourish and care for dry-feeling skin, lips, hair and scalp while making everyday self-care feel special.

Yes. Our products are handcrafted in small batches with care and attention to quality.

Our products are handcrafted in the UK using carefully selected ingredients, including raw shea butter sourced from Ghana.

Many of our products are created with dry and sensitive-feeling skin in mind. However, everyone's skin is different, so we recommend checking the full ingredient list and performing a patch test before using any product fully.

ST Shea Butter products are cosmetic products intended to moisturise and care for the skin. They are not medicines and are not intended to diagnose, treat or cure eczema or any other medical condition. If you have concerns about your skin, please speak to a healthcare professional.

Apply a small amount of the product to a clean area on the inside of your arm. Leave the area undisturbed and monitor it for 24–48 hours. Stop using the product if redness, itching, irritation or discomfort occurs.

Our products are not currently marketed specifically for use on babies, toddlers or children. Please check the complete ingredient list before purchasing. If you are considering using a product on a child, seek advice from an appropriate healthcare professional.

Not every ST Shea Butter product is vegan because some formulas may contain ingredients such as beeswax. Please check the complete ingredient list on the individual product page or contact us if you need help choosing a suitable product.

No. ST Shea Butter does not test its finished products on animals.

Store products in a cool, dry place away from direct sunlight, moisture and excessive heat. Always close the lid securely after use and avoid allowing water to enter the container.

Natural butters can soften or melt during warm weather or while being transported. This does not normally affect the product's quality. Place the closed container upright in a cool room or refrigerator until it becomes firm again. Some changes in texture may occur after melting, but the product can still be used as directed.

Our Everyday Nourishing Hair Oil is suitable for general hair care, while the Lightweight Hair Oil is designed for fine hair. We also offer blends for different hair and scalp-care preferences. Check each product description and ingredient list before choosing.

Orders are normally processed within 1–3 working days. After dispatch, UK delivery usually takes 2–4 working days, European delivery approximately 5–10 working days, and worldwide delivery approximately 7–20 working days depending on the destination. International orders may take longer if they are delayed by customs or local delivery services.

We offer free UK delivery on orders over £40. Delivery charges for orders below £40 are displayed at checkout before payment.

Yes, we offer international delivery to selected destinations. Available delivery options, costs and estimated times will be shown at checkout. Customers are responsible for any customs charges, import duties or local taxes that may apply.

Unused and unopened products may be returned under our standard returns policy when the return is requested within 14 days of delivery. Products must remain in their original packaging with any seals intact. Please read our Refund Policy for the complete terms.

Our 60-Day Satisfaction Guarantee covers one full-size individual product purchased in the customer's first order. Samples, gift sets, bundles and multi-product sets are excluded. Unlike our standard returns policy, the product may have been opened and reasonably used. Requests must be made within 60 days of delivery. Please read our Refund Policy for the complete eligibility terms.

Please contact us as soon as possible and include your order number, a description of the problem and, where possible, clear photographs of the product and packaging. We recommend reporting visible delivery damage within 48 hours so we can raise it promptly with the carrier. This does not affect your legal rights.

You can contact us through our Contact Us page. We aim to respond as soon as possible during our usual working days.